Shipping Policy

To ensure the freshness and quality of your items, we prioritize offering the best possible shipping service.

Please note that shipping times may be slightly delayed during major holidays and weekends, but we are committed to processing and shipping your order within 1-2 days of receipt.

All items in your order comply with the NYSDOCCS #4911A directives, ensuring that the products meet the necessary standards. If you need to refuse or dispose of any items, please secure an Authorization of Disposal Form from the package room. The form must be signed by an officer for you to receive credit for any returned perishable goods.

If you have any issues with your package or items, we encourage you to contact our Customer Care Team. They are well-trained and ready to address your concerns quickly and effectively. Please reach out to us before escalating the issue to your package room so that we can help resolve the matter.

For added peace of mind, we offer delivery confirmation upon request. This service allows you to track your package and ensure it arrives safely. Keep in mind that food items are calculated by weight, with a 40-pound maximum limit. Clothing and non-food items should also be considered in the total package weight.

Please note that non-food items are not counted toward the food package weight limit set by NYSDOCCS.

Your packages are shipped in insulated packaging to maintain the freshness and quality of your items. Our goal is to provide a seamless shipping experience, ensuring your order arrives in excellent condition.