Refused and Returned

At LA BODEGA FRESH MART, we understand that sometimes items may be out of stock. But don’t worry, we’ve got you covered! In such cases, we will make sure to substitute the item with another of “like” description, either at an equal or greater cost.
If you prefer not to have any substitutions of equal value, simply let us know on your order form, and we’ll make sure to honor your request. However, if no such note is provided, we will substitute the out-of-stock item with a similar one of equal or greater value.

To ensure your satisfaction, we encourage you to list alternative items that you prefer in case of substitution. We want to make sure you receive exactly what you need.
In the rare event that a refund is necessary, it will be issued to the original customer/recipient. Please note that the refund will be processed via the original method of payment only, without any exceptions.
It’s important to mention that any credit issued from a refund or out-of-stock item does not expire at any point. We want to make sure you can use it whenever you’re ready.
At LA BODEGA FRESH MART, we strive to provide the best shopping
experience for our customers. If you have any
questions or concerns, please don’t hesitate to reach out to our friendly customer service team. We’re here to assist you every step of the way.

COSTUMER SERVICE

Need assistance? Our dedicated customer service team is here to help you. Whether you prefer to speak with us over the phone or through written communication, we’ve got you covered.

To reach our friendly customer service representatives, simply dial 1(888) 745-8181. They are ready to assist you with any queries or concerns you may have. Our team can assist in English or Spanish, ensuring effective communication and understanding.

If you prefer written communication, feel free to write to us.
Address your letter to “Attention: Customer Care” and rest assured that your message will be handled promptly and professionally.

At La Bodega Fresh Mart, we prioritize customer satisfaction, and our customer service team is committed to providing you with the best assistance possible. Don’t hesitate to reach out to us – we’re here to make your experience with us as smooth and enjoyable as possible.

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